Access Facilities

• The entrance to the Auditorium is level with the foyer. There are shallow steps with a handrail to all rows except for Row E.
• There are spaces for four (4) wheelchair users in row E.
• There are 20 seats in Row E which are reserved for customers requiring step free access
• Row E seats and wheelchair spaces are only available by contacting our Box Office on 01708 443333 or mailing boxoffice@queens-theatre.co.uk
• The height of the seats are 17inch or 430 mm and the width of the chairs are 18.5 inch or 460mm between the armrest.

ASSISTED HEARING HEADSET AND LOOP FACILITY

There is an assisted hearing facility in the Main Stage auditorium. You may borrow a free inner ear headset or transmission receiver from the Box Office in the main entrance foyer. This will amplify the performance sound.

To reserve this equipment in advance please call the box office on 01708 443333 or email boxoffice@queens-theatre.co.uk. 

HOW TO USE THE TRANSMISSION RECEIVER

You can plug in your own personal headphones to the receiver or you can ask for an induction loop to use the receiver with your own hearing aid.

Channels can be selected via the central button on the device:

Channel 1 is for assisted listening

You can adjust your volume via the dial.

HOW TO USE WITH AN INDUCTION LOOP

Switch to the ‘T’ or ‘MT’ setting on your hearing aid(s), cochlear implant or bone conduction device.

If you are unsure how to change the settings on your hearing aid then contact your audiologist, hearing aid dispenser or hearing aid manufacturer who will be able to tell you how to switch your hearing aid or T-coil enabled device to the correct setting. 79% of hearing aid recipients have access to a T-coil setting but only 22% have been made aware of this setting – for further information please visit: Hearing Loops and T-coils IHLMA International Hearing Loop Manufacturers Association

More information can be found here:

Telecoil-availability-in-hearing-aids

Hearing Loop and Telecoils

You can also get advice from a member of the box office team by emailing boxoffice@queens-theatre.co.uk

We offer audio described performances of Queen’s Theatre Hornchurch productions. Audio description may be useful if you have visual impairment. An audio description of the characters, actions, costumes, and set design is provided through a headset as the story unfolds. Please check the performance information for dates when an audio description is offered.

To book a ticket and headset for an audio described performance please calling the box office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk . You can also book tickets on our website by choosing the price type Audio Described. 

Touch Tours

Available at certain productions, please call Box Office on 01708 443333

British Sign Language Interpreted Performances are when a BSL interpreter stands on or near the stage and interprets the vocal line of the performance.

The interpreter knows every line of dialogue, including any songs that may be included and conveys it live. Seats are held off for users of this service within a specific area with the best view of the interpreter.

If you identify as disabled or if you have any access seating requirements* we can offer you a ticket at a discounted price**. Please let the box office assistant know when booking, or if you prefer to book online then select the Access price type.

* There are 20 seats in Row E which are reserved for customers requiring step free access. These seats are only available by contacting our Box Office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk

**Some exceptions may apply – please check when booking

For more information please contact the Box Office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk

Essential Companion tickets are offered free of charge for someone accompanying an adult patron who requires additional support during their visit. 

These tickets are not for those accompanying children under 14, where the child would always be required to be under the direct supervision of a parent, guardian or other responsible adult (aged 18 or over).

Please let the box office assistant know when booking, or if you prefer to book online then select the Companion Ticket price type.

*Some limitations may apply – please check when booking

For more information please contact the Box Office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk

It is not possible to book a space for a wheelchair user online so please contact the Box Office to make this booking for you. You will also be allocated a free Companion Ticket. 

If you are a wheelchair user but prefer to transfer from your own wheelchair to a seat with step free access then please contact the Box Office.

You can also borrow a wheelchair when visiting. Please contact us in advance to arrange this. 

For more information please contact the Box Office on 01708 443333 or emailing boxoffice@queens-theatre.co.uk

We work closely with people living with dementia, consulting them on the changes needed for the show and front of house environment. We consider everything from sound and lighting cues, stage action and seating plans, signage and refreshment service. If the show is in the main house, we offer extra flexibility when booking seats, so if you know you need a little extra personal space you can request that the seat next to you remains unsold. A quiet space outside the auditorium is also available if you need some time away from the crowd.

Aimed at anyone who might benefit from a more relaxed environment, particularly those with an Autistic Spectrum Disorder, sensory and communication disorders or learning disabilities. We consider everything from sound and lighting cues, stage action and seating plans, signage and refreshment service. If the show is in the main house, we offer extra flexibility when booking seats, so if you know you need a little extra personal space you can request that the seat next to you remains unsold. A quiet space outside the auditorium is also available if you need some time away from the crowd.

Assistance animals are welcome to join you in the theatre. If you need your assistance animal to stay with you during a performance you need to inform us when booking, as we have limited spaces.

• Access toilets

There are stairs and an accessible lift down to the lower area where there is one accessible toilet

There’s a wheelchair-accessible toilet in the café foyer.

There is a ceiling hoist in this toilet, sling is not provided.

• Female and baby changing toilets

There are stairs and an accessible lift down to the lower area, where there are female and baby changing facilities.

• Male toilets

There are stairs down to the lower area, where there are male toilets

• You’ll find the entrance to Billet Lane car park (7 blue badge bays) on Theatre Road, these are free for TAX Exempt Blue Badge Holders. The entrance has a height restriction of 6′ 6″ (feet/inches).
• Additionally, there are three allocated parking spaces for blue badge holders at the front of the building (no charge) with a lowered kerb point to allow wheelchair access to the pavement.

• There’s a sloping ramp or thirteen (13) steps to the main entrance, which is illuminated at all times. There are two sets of doors, one automated, to the main entrance.

• The Box Office is located in the foyer. The counter is 4’ (1.2 metres) high.
• There’s a wheelchair accessible toilet in the café foyer.
• The café is located in the foyer. There is a dropped counter. Tell us if you would like your order brought to your table.

• The Bar is located in the foyer. The counter is 4’ (1.2 metres) high.
• There is a dropped counter. Tell us if you would like your order brought to your table.